Privacy Policy
This Privacy Policy explains how Killeen Concrete Solutions (the “Website Operator”) handles information submitted through this Killeen, Texas lead-generation and referral website. The Website Operator may connect an inquiry with an independent concrete service provider; the Website Operator is not necessarily the contractor that performs, supervises, or warranties concrete work.
Information We Collect
When you submit an inquiry, we may collect your name, email address, phone number, service or project type, property or project location, project description, approximate dimensions, access or condition details, and uploaded project photos. We may also receive information you provide by phone, email, or other contact methods published on this website. Please avoid uploading sensitive personal information or images of people unless it is necessary for the inquiry.
Technical and Security Information
When you visit the site, hosting and security systems may process technical information such as IP address, browser and device characteristics, requested pages, timestamps, referring pages, and security or error logs. This information may be used to operate the site, protect forms and systems, investigate abuse, maintain reliability, and diagnose technical problems.
How Inquiry Information Is Used
The Website Operator may use inquiry information to receive and organize your request, understand the requested service and location, communicate with you, determine whether the request is appropriate for referral, share relevant details with an independent concrete service provider, improve the inquiry process, prevent fraud or misuse, maintain records, and comply with legal obligations. Personal information is not used for unrelated data brokerage or cross-context behavioral advertising unless that practice changes in the future and this policy is updated. Submission of an inquiry does not guarantee a response, estimate, referral, project acceptance, or work.
Sharing with Independent Service Providers
To facilitate a referral, the Website Operator may share the inquiry information and uploaded project photos that are relevant to the request with one or more independent concrete service providers or contractors. Those providers are separate businesses and may contact you directly. Their collection and use of information, project discussions, estimates, agreements, payment terms, workmanship, and warranties are governed by their own policies and agreements. The Website Operator does not represent that it performs the concrete work or controls the provider’s practices.
Cloudflare, Turnstile, Storage, and Other Providers
The site may use Cloudflare hosting, delivery, security, and related services, including Cloudflare Turnstile or similar anti-abuse technology, to protect forms and distinguish legitimate visitors from automated traffic. Inquiry and photo data may be stored or transmitted through the systems used to operate the site. Google Sheets and Brevo are not currently used by the Killeen site deployment to process inquiry information. If that changes, this policy will be updated to describe the applicable processing and storage practices.
Project Photos and Retention
Uploaded project photos are used to understand and route the inquiry and may be shared with an independent concrete service provider for that purpose. Photos may be retained with the related inquiry for as long as reasonably necessary to complete the referral, communicate about the request, maintain business records, resolve disputes, or meet legal obligations. When no longer needed, the Website Operator may delete or anonymize them, subject to backups, legal holds, and provider retention practices.
General Retention and Security
General inquiry information may be retained for as long as reasonably necessary for referral follow-up, records, security, dispute resolution, and legal compliance. The Website Operator uses reasonable administrative, technical, and organizational safeguards appropriate to the information it handles. No transmission, website, or storage method can be guaranteed completely secure.
Privacy Requests
You may use the contact method published on this website to ask about information associated with your inquiry. Where applicable under law, you may request access to, correction of, deletion of, or a copy of your personal data, and exercise opt-out rights where legally applicable. These rights do not apply in every situation. The Website Operator may need to verify the request and may retain information when required or permitted by law, needed for security, or necessary to document a referral or dispute.
Children’s Privacy
This website is intended for a general audience and is not directed to children under 13. The Website Operator does not knowingly collect personal information from children under 13. If you believe a child has submitted information, please use the published contact method so it can be reviewed and addressed.
Policy Changes and Contact
This policy may be updated when the website, inquiry workflow, service providers, or legal requirements change. The revised policy will be posted on this page with an updated date. Questions or privacy requests may be submitted through the Contact page or the current public contact information listed on this Killeen, Texas website.